PRODUCT RETURNS & CANCELLATIONS
As all the textiles/products are hand-made to order, cancellations are not accepted on any orders.
Sett & Beat ensures that only the highest quality Products leave our studio. Returns are therefore unusual and discussed on a case-by-case basis.
If your parcel is damaged on delivery, please do not accept the package and contact the studio straight away. Alternatively please photograph the packaging and damaged goods and email the images over so that we can contact the courier and make a claim on your behalf.
If you wish to place an order for bespoke, tailor-made or personalised products then you should complete our Bespoke Commission Form, available on the Bespoke page of our Website. Any right of cancellation in respect of such orders ceases upon our acceptance of your order, which is when we will commence our services to provide the goods. However, we will provide you with a refund if the bespoke, tailor-made or personalised products are faulty or not as described. We will advise you if any additional terms and conditions apply to your bespoke order.
If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct.
We will not be responsible for any: (i) defects in products; or (ii) intellectual property infringement claims by third parties, to the extent the same arise from following your instructions or designs. If we receive any such third party claims in respect of intellectual property infringement we may pass on to you any costs or losses we reasonably incur in responding to the same, to the extent that such costs and losses arise from our reliance on your instructions or designs.
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